Q: Are your products UL Listed?
Almost all Eyutech products are UL listed in the U.S.A.
Q: Can I have a sample order before future bulk order?
We welcome sample order for testing.
Q: Do you accept customization for special orders?
LED strips can be cut to desired lengths based on your design;
We can alter a standard product and changes its features;
We can start completely from scratch with your design specifications.
Q: What’s your minimum order quantity?
MOQs vary depending on the product
No MOQ for our stock parts, you may buy only one piece if that’s all you need.
Q: How long is your production time?
7~10 days for sample order;
25~30 days for bulk order;
35~40 days for customization order.
Q: How about the package of the products? It is branded or plain?
All packages are neutral to support trading company and wholesaler and distributor.
Q: Is the shipping cost included in the product’s price?
All prices are Ex Shenzhen warehouse.
Q: What payment options do you offer?
Bank transfer – 50% on placement of order, 50% balance payment on shipment.
Q: How do my products get shipped?
Sample orders, we use DHL, UPS, FedEx or TNT.
Bulk orders are mostly shipped by sea using dedicated freight forwarders;
We also offer airfreight shipping;
If you have a preferred forwarder just let us know.
Q: What is your warranty policy?
Our products range from 2 to 3 years which is model dependent.
LED Lights –3 years
LED lights drivers –3 years
USB Charging systems –2 years
Q: What is your after-sales service?
Genuine Eyutech products that have a warranty issue will be replaced by our factory.