{"id":51,"date":"2018-11-21T13:04:57","date_gmt":"2018-11-21T05:04:57","guid":{"rendered":"http:\/\/www.eyuetech.com\/?page_id=51"},"modified":"2020-06-04T10:23:23","modified_gmt":"2020-06-04T02:23:23","slug":"faq","status":"publish","type":"page","link":"https:\/\/eyuetech.com\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

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FAQ<\/strong><\/span><\/p>\n<\/div>

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Q: Are your products UL Listed?<\/span><\/span><\/p>\n

\u00a0\u00a0<\/code>Almost all Eyutech products are UL listed in the U.S.A. <\/span><\/p>\n

Q: Can I have a sample order before future bulk order?<\/span><\/span><\/p>\n

\u00a0\u00a0<\/code>Yes.<\/span>
\n\u00a0\u00a0<\/code>We welcome sample order for testing.<\/span><\/p>\n

Q: Do you accept customization for special orders?<\/span><\/span><\/p>\n

\u00a0\u00a0<\/code>Yes.<\/span>
\n\u00a0\u00a0<\/code>LED strips can be cut to desired lengths based on your design;<\/span>
\n\u00a0\u00a0<\/code>We can alter a standard product and changes its features;<\/span>
\n\u00a0\u00a0<\/code>We can start completely from scratch with your design specifications.<\/span><\/p>\n

Q: What’s your minimum order quantity?<\/span><\/span><\/p>\n

\u00a0\u00a0<\/code>MOQs vary depending on the product<\/span>
\n\u00a0\u00a0<\/code>No MOQ for our stock parts, you may buy only one piece if that\u2019s all you need.<\/span><\/p>\n

Q: How long is your production time?<\/span><\/span><\/p>\n

\u00a0\u00a0<\/code>7~10 days for sample order;<\/span>
\n\u00a0\u00a0<\/code>25~30 days for bulk order;<\/span>
\n\u00a0\u00a0<\/code>35~40 days for customization order.<\/span><\/p>\n

Q: How about the package of the products? It is branded or plain?<\/span><\/span><\/p>\n

\u00a0\u00a0<\/code>All packages are neutral to support trading company and wholesaler and distributor.<\/span><\/p>\n

Q: Is the shipping cost included in the product\u2019s price?<\/span><\/p>\n

\u00a0\u00a0<\/code>No.<\/span>
\n\u00a0\u00a0<\/code>All prices are Ex Shenzhen warehouse.<\/span><\/p>\n

Q: What payment options do you offer?<\/span><\/p>\n

\u00a0\u00a0<\/code>Bank transfer \u2013 50% on placement of order, 50% balance payment on shipment.<\/span><\/p>\n

Q: How do my products get shipped?<\/span><\/span><\/p>\n

\u00a0\u00a0<\/code>Sample orders, we use DHL, UPS, FedEx or TNT.<\/span>
\n\u00a0\u00a0<\/code>Bulk orders are mostly shipped by sea using dedicated freight forwarders;<\/span>
\n\u00a0\u00a0<\/code>We also offer airfreight shipping;<\/span>
\n\u00a0\u00a0<\/code>If you have a preferred forwarder just let us know.<\/span><\/p>\n

Q: What is your warranty policy?<\/span><\/span><\/p>\n

\u00a0\u00a0<\/code>Our products range from 2 to 3 years which is model dependent.<\/span>
\n\u00a0\u00a0<\/code>LED Lights \u20133 years<\/span>
\n\u00a0\u00a0<\/code>LED lights drivers \u20133 years<\/span>
\n\u00a0\u00a0<\/code>USB Charging systems \u20132 years<\/span><\/p>\n

Q: What is your after-sales service?<\/span><\/span><\/p>\n

\u00a0\u00a0<\/code>Genuine Eyutech products that have a warranty issue will be replaced by our factory. <\/span><\/p>\n<\/div>

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